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Shipping & Returns

Shipping Policy

All of our orders are shipping 2nd Class Tracked with Royal Mail.

If you select express delivery, this will be sent 1st Class Tracked with Royal Mail..

Return & Exchange Policy

We hope you love your Pup Pals UK product however, if you are not 100% happy with your order for any reason, just contact us and we will provide you with a FREE pre-paid returns label or replacement item. 

Return your order to us within 30 days of when the order was shipped, and we'll process a full

refund back to the original payment method.

To ensure a successful return, please make sure that your piece is in as-new condition, with labels still attached and that you have the original packaging on hand.

Please note, we are unable to offer refunds on items that have been personalised. 

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